---
title: BUSY account issues
slug: bar/troubleshooting/busy-account
docTags: 
createdAt: 2026-02-13T11:59:55.424Z
---

Find troubleshooting steps for your BUSY account below.

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### BUSY Bar doesn’t show the pairing code for connecting to BUSY account

If your BUSY Bar doesn’t show the pairing code, try these steps:

- Make sure the BUSY Bar is connected to Wi-Fi: On your BUSY Bar, go to **Settings -> Wi-Fi**. To learn how to connect to Wi-Fi, see [Connect to Wi-Fi](docId\:OAuMOf3wwdbFNBlnqffSy).
- Move BUSY Bar closer to your Wi-Fi router. The Wi-Fi signal might be too weak or blocked by walls.
- Restart your Wi-Fi router.
- [Update your BUSY Bar to the latest firmware version.](docId\:CtPB9O5UzErW5xMxE3Yuw)
- Try again later. The server might be temporarily unavailable.

If the issue persists, [contact support](https://support.busy.app/hc/en-us).
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### Forgot my BUSY account password

To reset your password:

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Go to [cloud.busy.app](https://cloud.busy.app/)
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Enter your email and click **Log in**.
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Click **Forgot password**.
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If you can’t reset your password, [contact support](https://support.busy.app/hc/en-us).
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### Can’t log in even though all credentials are correct

If you can’t log in even though your credentials are correct, try these steps:

- Try a different login method. For example, if you usually log in with your email, try signing in with Google using the same email address.
- Try again later. The server might be temporarily unavailable.

If the issue persists, [contact support](https://support.busy.app/hc/en-us).
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