---
title: Desktop BUSY App issues
slug: bar/troubleshooting/busy-app-desktop
description: Find troubleshooting steps for the desktop BUSY App
image: https://archbee-image-uploads.s3.amazonaws.com/3StCFqarJkJQZV-7N79yY/Xfsu5gtikmavABoAj_WCT_desktop-busy-app-issues.png
docTags: 
createdAt: 2026-02-13T12:00:20.208Z
---

Find troubleshooting steps for the desktop BUSY App below.

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### No sync when BUSY Bar is connected via Wi-Fi

If your BUSY Bar isn’t syncing with BUSY App when connected via Wi-Fi, try these steps:

- Check the internet connection on your Mac.
- Make sure the BUSY Bar is connected to Wi-Fi: On your BUSY Bar, go to **Settings -> Wi-Fi**. See [Connect to Wi-Fi](docId\:OAuMOf3wwdbFNBlnqffSy) for instructions.
- Make sure you’re [logged in to your BUSY account on both your BUSY Bar and BUSY App.](docId\:GTTBlGHrq0OJUa6qy6MWz)
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### ON CALL status doesn’t appear on BUSY Bar

Make sure the ON CALL status toggle is enabled in BUSY App on Mac:

::::WorkflowBlock
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Open :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/QHcyDZeejE_E7ndcwFKpR_busy-app-icon.png" alt caption width="96" height="96"} **BUSY App**.
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:::WorkflowBlockItem
In the **BUSY Bar tab**, enable the **ON CALL integration** toggle.
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### Live Activity duplicates the BUSY App status in the menu bar

![](https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/SxC4fQbRNZmvELMqAVik8-20260608-153750.png)

It’s a known issue when a Live Activity from an iPhone duplicates the BUSY App status in the menu bar — we’re working on it. For now, you can remove the activity manually each time it appears. Alternatively, you can disable iPhone Live Activities from appearing on your Mac.

:::hint{type="warning"}
Your Mac will stop receiving Live Activity notifications from your iPhone, such as those from food-delivery and taxi apps.
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 To disable iPhone Live Activity on your Mac:

::::WorkflowBlock
:::WorkflowBlockItem
On your Mac, go to **System Settings → Notifications**.
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:::WorkflowBlockItem
Go to **Allow notifications from iPhone**.
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:::WorkflowBlockItem
Turn off **Allow Live Activities from iPhone**.
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### The :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/L-NjbC1JV-oIwGp-9hBnp-20260304-123534.png" alt caption width="176" height="88"} app icon is hidden behind the Mac’s notch in the menu bar

If the BUSY app icon is hidden behind your Mac’s notch, move other menu bar icons to make space for it.

::::WorkflowBlock
:::WorkflowBlockItem
Press and hold the **Command (⌘) key** on your keyboard.
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:::WorkflowBlockItem
Click and drag a visible menu bar icon to the left, past the notch.
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:::WorkflowBlockItem
Repeat with other icons until the :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/L-NjbC1JV-oIwGp-9hBnp-20260304-123534.png" alt caption width="176" height="88"} app icon appears.
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:::WorkflowBlockItem
Once the :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/L-NjbC1JV-oIwGp-9hBnp-20260304-123534.png" alt caption width="176" height="88"} app icon is visible, move it to your preferred position.
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The BUSY app icon will remain in its new position even after you restart your Mac.
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