---
title: Mobile BUSY App issues
slug: bar/troubleshooting/busy-app-mobile
description: Find troubleshooting steps for the mobile BUSY App
image: https://archbee-image-uploads.s3.amazonaws.com/3StCFqarJkJQZV-7N79yY/4stO01Y9yFTz2Pxe1vGNf_mobile-busy-app-issues.png
docTags: 
createdAt: 2026-02-13T12:00:21.168Z
---

Find troubleshooting steps for the mobile BUSY App below.

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### Can’t see BUSY Bar in Bluetooth settings

Try these steps until the issue is resolved:

- Make sure Bluetooth is enabled on your phone.
- Enable pairing mode on your BUSY Bar by going to **Settings → Bluetooth**.
- Keep your phone and BUSY Bar within 1–2 meters (3–6 ft) for a stable connection.
- Unpair the BUSY Bar from other devices. On your BUSY Bar, go to **Settings → Bluetooth** and forget the paired device.
- [Update your BUSY Bar to the latest firmware version.](docId\:CtPB9O5UzErW5xMxE3Yuw)
- Update the BUSY App to the latest version.
- Restart your BUSY Bar by holding the :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/9cerr6S5jJu3AvWCAOTer-20260316-105319.png" alt caption width="128" height="96"}** Start / Pause** and :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/acizC_ktW4Oi3wrSX9lwA-20260316-105319.png" alt caption width="80" height="96"}** Back** buttons for 3 seconds.
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### Sync between devices doesn’t work

Try these steps until the issue is resolved:

- Check the internet connection on the synced devices.
- Make sure that the BUSY Bar is connected to your BUSY account and you're logged in to the account on all devices. See [BUSY account](docId\:GTTBlGHrq0OJUa6qy6MWz).
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