---
title: Local web interface issues
slug: bar/troubleshooting/local-web-interface
description: Find troubleshooting steps for the BUSY Bar local web interface
image: https://archbee-image-uploads.s3.amazonaws.com/3StCFqarJkJQZV-7N79yY/c-NmW5qPhzZSD82MrQcSB_local-web-interface-issues-preview.png
docTags: 
createdAt: 2026-04-22T14:38:29.175Z
---

Find troubleshooting steps for the BUSY Bar local web interface below.

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### Can’t access the local web interface via Wi-Fi

If you can’t access the local web interface via Wi-Fi, try these steps:

- Make sure your BUSY Bar is connected to Wi-Fi: On your BUSY Bar, go to **Settings → Wi-Fi**.
- If your BUSY Bar is not connected to Wi-Fi, connect it using BUSY App or the local web interface via USB. See [Connect to Wi-Fi](docId\:OAuMOf3wwdbFNBlnqffSy).
- Make sure you are using the correct IP address:
On your BUSY Bar, go to
**Settings → Wi-Fi → Your\_network\_name → View IP address**. Enter this IP address in your browser.
- Make sure the Wi-Fi access is [enabled in the local web interface.](docId\:H4whpEXTNlYjSR9PlxsAr)
- [Update your BUSY Bar to the latest firmware version.](docId\:CtPB9O5UzErW5xMxE3Yuw)

If the issue persists, [contact support](https://support.busy.app/hc/en-us).
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:::ExpandableHeading
### Can’t access the local web interface via USB

If you can’t access the local web interface via USB, try these steps:

- Restart your BUSY Bar: Press and hold the :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/9cerr6S5jJu3AvWCAOTer-20260316-105319.png" alt caption width="128" height="96"}** Start / Pause** and :inlineImage[]{src="https://api.archbee.com/api/optimize/3StCFqarJkJQZV-7N79yY/acizC_ktW4Oi3wrSX9lwA-20260316-105319.png" alt caption width="80" height="96"}** Back** buttons for 3 seconds.
- [Update your BUSY Bar to the latest firmware version.](docId\:CtPB9O5UzErW5xMxE3Yuw)
- Make sure your BUSY Bar is connected to your computer and all required system permissions are granted.
- Try using a different cable or USB port.

If the issue persists, [contact support](https://support.busy.app/hc/en-us).
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:::ExpandableHeading
### Can’t find my Wi-Fi network in the list of networks

If your Wi-Fi network doesn’t appear in the list, try these steps:

- Move your BUSY Bar closer to your Wi-Fi router.
- BUSY Bar only supports 2.4 GHz Wi-Fi networks. Check your router settings to make sure the 2.4 GHz band is enabled.
- Restart your Wi-Fi router.
- Try connecting to Wi-Fi via another method, as listed in [Connect to Wi-Fi](docId\:OAuMOf3wwdbFNBlnqffSy).
- Your Wi-Fi network might be hidden. [Enter the Wi-Fi name and password manually](https://docs.busy.app/bar/basics/connect-wifi#connect-to-a-hidden-wi-fi-network-using-your-phone).
- [Update your BUSY Bar firmware via PC](docId\:CtPB9O5UzErW5xMxE3Yuw).

If the issue persists, [contact support](https://support.busy.app/hc/en-us).
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### Forgot password (when accessing the web interface over Wi-Fi)

To change your local web interface password:

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Connect your BUSY Bar to your computer using a USB cable.
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Open [http://10.0.4.20](http://10.0.4.20) in your browser.
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Open the user menu in the top-right corner and select **Change Password**.
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Set a new password.
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Now you can access the web interface over Wi-Fi using your new password.
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