Troubleshooting
BUSY account issues
Find troubleshooting steps for your BUSY account below.
If your BUSY Bar doesn’t show the pairing code, try these steps:
- Make sure the BUSY Bar is connected to Wi-Fi: On your BUSY Bar, go to Settings -> Wi-Fi. To learn how to connect to Wi-Fi, see Connect to Wi-Fitext.
- Move BUSY Bar closer to your Wi-Fi router. The Wi-Fi signal might be too weak or blocked by walls.
- Restart your Wi-Fi router.
- Update your BUSY Bar to the latest firmware version.Update your BUSY Bar to the latest firmware version.
- Try again later. The server might be temporarily unavailable.
If the issue persists, contact support.
If you can’t log in even though your credentials are correct, try these steps:
- Try a different login method. For example, if you usually log in with your email, try signing in with Google using the same email address.
- Try again later. The server might be temporarily unavailable.
If the issue persists, contact support.