BUSY Bar issues

find troubleshooting steps for your busy bar below glue residue on the screen after removing the protective film a small number of busy bars from the first batch may have glue residue left on the front screen after you peel off the protective film follow the steps below to clean the screen \ wiping with force may scratch the screen \ the glue residue is hard to remove with ordinary cleaning solutions use only the recommended cleaner wiping with force or using an abrasive cloth may leave permanent scratches what you'll need microfiber cloth alcohol pads (available at any pharmacy) \ do not use \ \ nail polish remover m\ ay contain acetone that damages the screen \ abrasive cloth r\ ough cloth may scratch the screen \ paper towels f\ ibers in paper may scratch the screen how to remove the residue switch off your busy bar and place it on a clean, debris free surface open an alcohol pad and lay it flat on the affected area of the screen let the pad rest on the screen for a few seconds — this softens the glue move the pad lightly across the residue until the glue is gone wipe off the remaining alcohol with the soft, lint free cloth avoid wiping with force as it may cause permanent damage to the screen \ use alcohol only for removing the glue residue \ for regular cleaning, use alcohol free screen cleaner repeated exposure to alcohol can damage the screen statuses appear when the selector is in the off position this is expected behavior off mode puts the busy bar to sleep, not a full shutdown notifications, statuses started in the app, and the on call status will still show to shut down your busy bar completely, go to settings > system > power > shut down to power it back on, press and hold the back button for 3 seconds busy bar won’t power on try charging your busy bar for longer — at least 1 hour restart your busy bar by p ressing and holding the start / pause and back buttons for 3 seconds try doing a hard restart of your busy bar by pressing and holding the back button for 20 seconds if the issue persists, contact support https //support busy app/hc/en us busy bar is frozen if your busy bar freezes and fails to respond to button presses, try restarting it by pressing and holding the start / pause and back buttons for 3 seconds busy bar won’t charge try these steps until the issue is resolved try using a different cable or power source if the busy bar is turned on, try restarting it (p ress and hold the start / pause and back buttons for 3 seconds) if you are charging via a desktop connection make sure you grant system permissions when connecting check that your busy bar appears in your computer’s system settings on mac, go to system settings > network > busy bar usb ethernet if the issue persists, contact support https //support busy app/hc/en us busy bar won’t connect to wi fi try these step s until the issue is resolved ensure your network is supported busy bar only works with 2 4 ghz wi fi networks make sure the 2 4 ghz band is enabled in your router settings try connecting to wi fi via another method , as listed in connect to wi fi docid\ oaumof3wwdbfnblnqffsy move the busy bar closer to the router the wi fi signal may be too weak or blocked by walls restart your wi fi router check if your router is online and give it a quick reboot add a hidden network manually docid\ oaumof3wwdbfnblnqffsy if you’re connecting to one some wireless networks are hidden and don’t appear in the list of wi fi networks update your busy bar to the latest firmware s ee firmware update docid\ ctpb9o5uzerw5xmxe3yuw if the issue persists, contact support https //support busy app/hc/en us battery drains quickly busy bar battery life depends on usage for example, when using focus mode with running animations, the device can operate for up to 8 hours without charging if you notice significantly shorter battery life update your busy bar to the latest firmware see firmware update docid\ ctpb9o5uzerw5xmxe3yuw reduce the screen brightness on your busy bar, go to settings > brightness , set mode to manual , and set the brightness level if the issue persists, contact support https //support busy app/hc/en us busy bar fails to update firmware try these steps until the issue is resolved check the internet connection on your busy bar the connection may be lost or too slow to download the update restart your busy bar (hold the start / pause and back buttons for 3 seconds) the device may need a restart to continue the update make sure your busy bar is charged to at least 40% updates cannot be installed below this battery level try a different update method, such as using busy app or local web interface see firmware update docid\ ctpb9o5uzerw5xmxe3yuw try again later the update server may be temporarily unavailable if you are using a custom firmware file, ensure it is the correct package format ( tar or tgz) if the issue persists, contact support https //support busy app/hc/en us busy bar won’t connect to a smart home system try these steps until the issue is resolved check the internet connection on your busy bar go to settings > wi fi make sure your busy bar is connected to the smart home app open your smart home app (apple home, google home, or whichever you use) busy bar appears there under the name you gave it when you paired it if you can see the busy bar in the app and can toggle it on/off, the connection is working correctly if it’s not there, it hasn’t been added yet add the busy bar to your smart home docid\ o o1v6n63 pisllcqjbjn make sure smart home integration is enabled for the mode you’re using on busy bar, switch to or then go to setup → smart home and set trigger smart home to on if your busy bar is synced with busy app on your phone in the mobile app, tap the busy bar icon then t ap or and set smart home automation to on for details, see set up modes via mobile app docid\ yvhx6rlps7ixuvbkvpj5 if the issue persists, contact support https //support busy app/hc/en us time zone setup is incorrect the time is automatically set to match the device you are using to access the client (local web interface or busy app) you can also set time manually on your busy bar settings > time > time zone firmware doesn’t update automatically overnight try these steps until the issue is resolved check the internet connection on your busy bar go to settings > wi fi make sure auto update is enabled on your busy bar, go to settings > firmware > settings > auto update and set it to on google calendar integration isn’t working try these steps until the issue is resolved check the internet connection on your busy bar go to settings > wi fi make sure your device is connected to your busy account (available at https //cloud busy app https //cloud busy app ) in your busy account https //cloud busy app , check that the google calendar integration is active and you have connected your busy bar to it note that the calendar integration doesn’t show 24 hour events, and events are not shown during an active focus session on your busy bar busy bar can’t connect to desktop or local web interface via usb try these steps until the issue is resolved if the busy bar is turned on, try restarting it (p ress and hold the start / pause and back buttons for 3 seconds) make sure you grant system permissions when connecting check that your busy bar appears in your computer’s system settings on mac, go to system settings > network > busy bar usb ethernet make sure your browser is allowed to find devices on local networks how to enable this on macos https //support apple com/en gb/guide/mac help/mchla4f49138/mac and windows 11 https //soundondigital com/support/allow an app through firewall windows 11/ try using a different cable or power source if the issue persists, contact support https //support busy app/hc/en us busy bar is unresponsive after accidentally deleting system files you need to perform a factory reset go to the busy bar recovery utility and follow the instructions recovery busy app https //recovery busy app/