Mobile BUSY App issues

find troubleshooting steps for the mobile busy app below can’t see busy bar in bluetooth settings try these steps until the issue is resolved make sure bluetooth is enabled on your phone, and the required permissions are granted enable pairing mode on your busy bar by going to settings > bluetooth keep your phone and busy bar within 1–2 meters (3–6 ft) for a stable connection unpair the busy bar from other devices on your busy bar, go to settings → bluetooth and forget the paired device update your busy bar to the latest firmware s ee firmware update docid\ ctpb9o5uzerw5xmxe3yuw update busy app to the latest version restart your busy bar by holding the start / pause and back buttons for 3 seconds sync between devices doesn’t work try these steps until the issue is resolved check the internet connection on the synced devices if connected via wi fi, make sure the busy bar is shown as online in your account if it appears offline , try reconnecting to your busy account phones only if connected via bluetooth, check that the busy bar is connected in your phone’s bluetooth settings macos only if connected via usb to busy desktop, check that there is an active busy bar connection in system settings → network if not, try reconnecting the usb cable or using a different usb cable sync works only one way check the internet connection on the synced devices if sessions started from the phone sync to the busy bar, but sessions started from the busy bar do not sync to the phone, contact support https //busy app/pages/support