Troubleshooting
Local web interface issues
Find troubleshooting steps for the BUSY Bar local web interface below.
If you can’t access the local web interface via Wi-Fi, try these steps:
- Make sure your BUSY Bar is connected to Wi-Fi: On your BUSY Bar, go to Settings → Wi-Fi.
- If your BUSY Bar is not connected to Wi-Fi, connect it using BUSY App or the local web interface via USB. See Connect to Wi-Fi.
- Make sure you are using the correct IP address: On your BUSY Bar, go to Settings → Wi-Fi → Your_network_name → View IP address. Enter this IP address in your browser.
- Make sure the Wi-Fi access is enabled in the local web interface.enabled in the local web interface.
If the issue persists, contact support.
If you can’t access the local web interface via USB, try these steps:
- Make sure your BUSY Bar is connected to your computer and all required system permissions are granted.
- Try using a different cable or USB port.
If the issue persists, contact support.
If your Wi-Fi network doesn’t appear in the list, try these steps:
- Move your BUSY Bar closer to your Wi-Fi router.
- BUSY Bar only supports 2.4 GHz Wi-Fi networks. Check your router settings to make sure the 2.4 GHz band is enabled.
- Restart your Wi-Fi router.
- Try connecting to Wi-Fi via another method, as listed in Connect to Wi-Fi.
- Your Wi-Fi network might be hidden. Enter the Wi-Fi name and password manually.
- Update your BUSY Bar firmware via PCUpdate the BUSY Bar firmware via PC.
If the issue persists, contact support.
To change your local web interface password:
1
Connect your BUSY Bar to your computer using a USB cable.
2
Open http://10.0.4.20 in your browser.
3
Open the user menu in the top-right corner and select Change Password.
4
Set a new password.
Now you can access the web interface over Wi-Fi using your new password.