Local web interface issues

find troubleshooting steps for the busy bar local web interface below can’t access the local web interface via wi fi try these step s until the issue is resolved make sure your busy bar is connected to wi fi go to settings → wi fi if your busy bar is not connected to wi fi, connect it using busy app or via the local web interface (via usb) see connect to wi fi docid\ oaumof3wwdbfnblnqffsy verify that you are using the correct ip address on your busy bar, go to settings → wi fi → your network name → view ip address enter this ip address in your browser update your busy bar to the latest firmware s ee firmware update docid\ ctpb9o5uzerw5xmxe3yuw if the issue persists, contact support https //busy app/pages/support can’t access the local web interface via usb try these step s until the issue is resolved make sure your busy bar is connected to your computer and all required permissions are granted try using a different cable or usb port check your computer’s network settings to confirm the device appears as busy bar usb ethernet 	◦ on mac system settings → network → busy bar usb ethernet if the busy bar is connected but the web interface is still unavailable, make sure your busy bar is running the latest firmware s ee firmware update docid\ ctpb9o5uzerw5xmxe3yuw if the issue persists, contact support https //busy app/pages/support can’t find my wi fi network in the list of networks try these step s until the issue is resolved ensure your network is supported busy bar only works with 2 4 ghz wi fi networks make sure the 2 4 ghz band is enabled in your router settings try connecting to wi fi via another method , as listed in connect to wi fi docid\ oaumof3wwdbfnblnqffsy move the busy bar closer to the router the wi fi signal may be too weak or blocked by walls restart your wi fi router check if your router is online and give it a quick reboot add a hidden network manually if you’re connecting to one some wireless networks are hidden and don’t appear in the list of wi fi networks update your busy bar to the latest firmware s ee firmware update docid\ ctpb9o5uzerw5xmxe3yuw if the issue persists, contact support https //busy app/pages/support forgot password (when accessing the web interface over wi fi) to change your local web interface password connect your busy bar to your computer using a usb cable open 10 0 4 20 in your browser open the user menu in the top right corner and select change password set a new password now you can access the web interface over wi fi using your new password